At Queen B we’re passionate about many things, one of which is respect – for bees, for the environment, for our staff and for our customers.
In order to service you properly (whether that’s an enquiry or an order) we require details that allow us to deliver on that. We will only use those details for the purposes of fulfilling your enquiry or orders. We will never sell your details to a third party (unless it was to a party, with the same values, who was buying the Queen B business for a bucketload of money).
We will treat you and your private information with the same respect as we’d like our information to be treated. If you haven’t subscribed to receive marketing from us, then we won’t send it to you – it’s common sense to us, but sadly lacking in many other companies.
If you have any concerns at all, please either call us on +61 2 9905 1188 or send us an email to [email protected].
If you have questions or concerns regarding this statement, please contact Privacy Compliance Officer at [email protected] or phone: +61 2 9905 1188.
Collection of Information
In order to use the Queen B website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts.
Any information collected by Queen B is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by either clicking ‘Unsubscribe’ at the bottom of any marketing emails we send, or by contacting us at [email protected] or +61 2 9905 1188.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Use of Collected Information
Any details collected from Queen B’s customers is required in order to provide you with our
products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. Unless we have your explicit permission/request, we never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected].
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it either through the website, by clicking on the ‘unsubscribe’ link that is the bottom of all of our marketing emails or by emailing us at [email protected]
If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
Queen B uses personally identifiable information for essential communications, such as
emails, accounts information, and critical service details. We may also use this information for other purposes, if deemed critical. We are mindful that we dislike receiving emails we haven’t subscribed to and would only send you an email if we felt it edifying and in some way necessary.
If at any time you wish not to receive such correspondence, you can request to be removed from any mailing lists by emailing us at [email protected]
You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.
Queen B may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. For example, we use eWay to process credit card transactions on our website as they provide a completely secure system for processing credit cards. Another example is that your shipping information would be provided to Australia Post or another postal carrier for the purposes of delivering your parcel.
Queen B does not share any information with third parties for any unknown or unrelated uses.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Queen B site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of queenb.com.au
homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email (if you’ve opted in to communications), or by means of a notice on our homepage.