FREE Australian shipping on orders over $100*

International shipping from $15#

Tag Archives: tips for better burning

  • The journey from unhappy customer to happy customer - it's all in the detail!

    About a week ago I received an email from a customer who wasn't happy because our tapers were dripping.  [I could go into how gutted I was at this stage but as that would make me relive it, let's spare us both :-)].  Her email went like this (this is the full email and pasted in full because it's quite a lovely way to write a complaint):

    Hi Cate,

    I absolutely love your candles, thank you! I'm hoping you can help me with the dinner sticks I have a box of. They look great on my table, however I find I've stopped using them because I can't stop them from dripping onto the table.  Any tips to make them dripless? I trim the wicks regularly.  I'm hoping there's a solution so I can start using them again as they burn so beautifully.

    Thanks so much,

    K

    What a sweetheart.  Moment to reflect on how lucky we are to have customers who are beautiful on the inside (and out).

    I responded and again I am putting in the full email because it has good tips for anyone burning taper candles:

    Hi Kay,

    Thank you so much for your email... it is only if a customer raises a concern that I get the opportunity to fix it.

    I burn the tapers myself every evening.  Have done for years.  So I know from first hand experience that they are dripless when they are burned in a draft free environment.  If they are dripping, then there must be a draft... be that from open windows, air conditioning, central heating, fans or simply a drafty house.  I would try moving one to a spot that you know is draft free and burning it there.  That won't help you with having them burning on your table, but at least it will convince you that they are genuinely drip free when burned in a draft free environment!

    In terms of then coming up with a solution for your table, well, if there is air movement in that area, then you are never going to get a taper (dinner stick) that doesn't drip.  Unfortunately because they are so narrow, there is little room to play with choosing a wick.  So, in that case, I'd suggest either trying the Bee Lights (although they tend to drip in a breeze too for exactly the same reason) OR I would try the solid pillars... which are also great bang for your buck.  The 15cm Solid Pillar and 20cm Solid Pillar are a great simple candle that you can simply sit on the table or on a ceramic holder or a tile or something else.  They are good for burning for anything over an hour at a time.  The Squat Pillar is good for burning over 2 hours at a time.

    I hope that helps.

    Please keep me posted with how you go burning the tapers in a place where there is no breeze.  In order to determine if there is a breeze, simply watch the flame... if the flame is "dancing" then there is a breeze.  If the flame is still, it will burn perfectly top to bottom without a drip.  Promise.

    Warmest everything

    Cate

    And here's the cruncher, because we actually get to close the loop on this one.  'K' wrote back to me this morning with an update (which made my day because when I know that we have an unhappy customer I genuinely lose sleep over it).  Again, in full, it read:

    Hi Cate,

    You're absolutely right, thank you! I've tried burning them in a different spot and they're beautifully dripless!  It's a bit silly I didn't think of that, sorry.  I was burning them on our kitchen table, which is surrounded by windows and a door. They look amazing there, but sadly that spot doesn't work due to airflow.  I have your pillars already, which I've put there instead. 

    Thanks very much, Cate. I'll be in to purchase more soon, I'm sure!

    K

     It seems to be a week of posting tips for beeswax candle use and better burning!  What I learned from my last post is that that's pretty useful for lots of people.  I also thought it might be interesting to share just a small selection of the photographs from when I did the wick testing for our tapers... and wow, the memories it brought back.  There are no duplicates in this image (created with the help of iPhoto and my very limited photoshop skills!).

    beeswax dinner taper candle cotton wick test Wick testing images for beeswax dinner taper candles

    Sometimes my mind makes me giggle... as I was creating the image above, I had the following playing in my mind... you can tell a lot about a (wo)man by his hands too!:

    and the classic

     

    and this from a woman who doesn't really drink beer!

    Cate xx

    PS While we're at it, if you have any issues with burning your Queen B candles or tips, please let me know by commenting below, commenting on facebook or emailing me.

    [Readmore]
  • Tips for better burning - 8-9 hour tealight candles

    Recently I was asked why we recommended putting 1/2 teaspoon of water in the bottom of each 9 hour tealight cup, and why we now crossed that out on our packaging!.   It's a question I've had a few times over the years, and so I thought I'd answer it here.

    When I decided to start making pure beeswax tealights, I was aware of a problem often experienced with the taller tealight cups called "flash over".  Flash over can happen as a longer burning tealight burns because you have both the heat of the flame and the molten wax heating up the cup.  If the flash point of the wax is reached (around 199 degrees celcius for paraffin and 205 degrees celcius for beeswax), then all the wax in the cup goes on fire.  The fire is usually contained within the cup but can cause damage to the surface of the holder or table, and is obviously a little dangerous if unattended.

    During the many months of wick testing we did for the tealights, if we experienced flash over with a wick, it was immediately eliminated from possible selection.  However, with my background as a lawyer, I thought it prudent to put the warning on the box as we had to have the boxes printed prior to beginning production on the tealights and even if flash over only occurred 1% of the time I didn't want customers to be alarmed.  Five years and over three hundred thousand tealights later, we are relatively confident that flash over does not generally occur with Queen B tealight candles.  We also erred on the side of crossing out the instruction because the water in the cup could sometimes be drawn up the wick of the candle causing it to splutter!  It's a fine line to walk.

    Obviously the general instruction of not leaving candles burning unattended always applies as does using common sense and always burning your candles on a heat proof and fire-safe surface.

    If you want to see what flash over looks like, see our blog post from last year where we put Queen B tealight candles to the test versus competitor tealights.

    Queen


    Queen B beeswax candles are made with 100% pure Australian beeswax a pure cotton wick and copious amounts of hand made love. We stock beautiful and stylish candle holders, personalised candles, votive candles and pillar candles that nourish the human spirit and our environment.

    [Readmore]

2 Item(s)

To stay in touch with news from the hive, new products and special offfers, sign up here.

NEWSLETTER