One of my favourite Queen B clients is Money Warehouse. Andrew (who owns Money Warehouse) is a VERY straight talking guy... he makes me look moderate.
Anyway, getting to the point... Money Warehouse are a mortgage broking company. Dime a dozen, right? Not really with Andrew. I can honestly say with hand on heart that Andrew is completely unique in the passion with which he looks after this clients. Not only does he fight to make the whole process seamless and easy for his clients, but each time Andrew settles a loan for a new client, he sends them a Queen B hamper chock full of beeswax candles, honey and chocolate honeycomb as a thank you. His clients typically send him a thank you note which he then shares with us so that we can experience the warm glow too!
Last night, Andrew forwarded me this thank you note from the most recent hamper we sent (on Tuesday):
"Hello Andrew, Maria and Shane
We’re at a bit of a loss for words (not a state you’ll find me in often).
Yesterday evening, when we arrived home, there was a package sitting outside our door. After the bomb squad had left, we were amazed to discovered it was a parcel from you guys wishing us ‘sweetness and light’ in our new home. And, full of great stuff to ensure we had both.
That was completely lovely of you. Thank you so much - particularly as we rather felt we should be sending you the gifts to say how incredibly grateful we are for all the help and support you’ve given us over the course of buying into the old folks home in Westin Street.
You have consistently excelled.
You gave us great advice. And, even when we didn’t take it and realised later how valuable it was, you never said ‘told you’ (I would have) but just let it go with a comment that we should do whatever made us comfortable.
You were incredibly well organised and informed. You went out of your way to explain relevant facts, you steered us through procedures, documentation and decisions, you (gently) checked that we understood what was happening and why, you anticipated and fixed problems before they happened, you caught every mistake that the lawyers and the bank and everyone else made and rectified those too.
Both Josie and I have had quite a lot of experience with brokers over the years. We have never met any that came within a mile (1.60934 km) of Money Warehouse. Anyone who asks (and most of those who don’t) are getting our opinion that if they go anywhere else for finance, they’re crazy.
So, thank you for the lovely gifts and, even more so, for the care, concern, expertise and the sheer weight of effort that you’ve given us.
Very best regards..."
How beautiful is that? The note was so lovely that I thought I'd do a shout out for Andrew and the team at Money Warehouse, and a shout out to all those people who send beautiful notes and heartfelt messages, you really could have no idea how much it means to us in small business land. Having being in small business for 5 years, I go out of my way to recognise good service far more than I ever used to. Doing what we do, we are also the extremely grateful recipients of a lot of it too! To get your day of to a lovely start, you can read some of it here.
If you do contact Andrew, feel free to tell him you're a friend of mine.
Have a beautiful day.
Queen B beeswax candles are made with 100% pure Australian beeswax a pure cotton wick and copious amounts of hand made love. We stock beautiful and stylish candle holders, personalised candles, votive candles and pillar candles that nourish the human spirit and our environment.